Returns & Exchanges
We want you to love your organic home essentials, which is why we offer a 30-day return window for a full refund and a 365-day guarantee for store credit or exchange on all Coyuchi products. Items must be in their original packaging and condition to qualify for a standard return.
Initiate Your Return
Visit our online Returns Portal and enter your order number and shipping zip code to start the process.
Print Your Label
Select the items you wish to return or exchange to generate a prepaid UPS shipping label and a return packing slip.
Package Your Items
Securely pack your items in the original shipping box or a similar sustainable container, including the packing slip inside.
Drop Off and Track
Drop off your package at any authorized UPS location; your refund or store credit will be processed within 10-14 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing